Frequently Asked Questions

Get the support you need for your gaming gear.

How do I update the firmware on my Turtle Beach headset?

To update your firmware, download the Turtle Beach Audio Hub application on your PC or Mac, connect your device via USB, and follow the on-screen prompts to ensure your headset is running the latest software.

What is your return policy for gaming accessories?

We offer a 30-day money-back guarantee on all products purchased directly from our webstore. Items must be returned in their original packaging with all included accessories.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.

Are Turtle Beach headsets compatible with all gaming consoles?

Most of our headsets are designed for specific platforms like Xbox, PlayStation, or PC. Please check the 'Compatibility' section on the product page to ensure the model works with your specific console.

What does the manufacturer warranty cover?

Turtle Beach offers a one-year limited warranty that covers manufacturing defects in materials and workmanship under normal use from the date of purchase.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.